:root {
  --ink: #1d2420;
  --muted: #5e6b63;
  --line: #dfe5e0;
  --paper: #f6f4ef;
  --card: #ffffff;
  --brand: #24452f;
  --brand-soft: #e7efe9;
  --warn: #8a2c12;
  --warn-soft: #fbece6;
  --info-soft: #eef1f7;
  --radius: 14px;
  font-family: ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;
  color: var(--ink);
  background: var(--paper);
}
* { box-sizing: border-box; }
body { margin: 0; }
a { color: var(--brand); }

.top { background: var(--brand); color: #fff; padding: 14px 20px; display: flex; align-items: baseline; gap: 14px; flex-wrap: wrap; }
.top b { font-size: 17px; letter-spacing: 0.2px; }
.top span { opacity: 0.8; font-size: 14px; }
.top a { color: #fff; font-size: 13px; opacity: 0.85; }
.top .links { margin-left: auto; display: flex; gap: 14px; }

.chat { max-width: 760px; margin: 0 auto; padding: 18px 16px 120px; }
.msg { display: flex; margin: 12px 0; }
.msg.me { justify-content: flex-end; }
.bubble { max-width: 88%; padding: 12px 14px; border-radius: var(--radius); background: var(--card); border: 1px solid var(--line); line-height: 1.5; white-space: pre-wrap; }
.me .bubble { background: var(--brand); color: #fff; border-color: var(--brand); }
.bubble.emergency { background: var(--warn-soft); border-color: #e7b9a8; }
.bubble.handoff, .bubble.no_answer { background: var(--info-soft); }
.label { font-size: 11px; text-transform: uppercase; letter-spacing: 0.6px; color: var(--muted); margin-bottom: 4px; }
.emergency .label { color: var(--warn); font-weight: 600; }

.cites { margin-top: 10px; display: flex; flex-direction: column; gap: 6px; }
.cite { border: 1px solid var(--line); border-radius: 10px; background: var(--paper); font-size: 13px; }
.cite summary { cursor: pointer; padding: 6px 10px; color: var(--brand); list-style: none; }
.cite summary::-webkit-details-marker { display: none; }
.cite summary::before { content: "▸ "; }
.cite[open] summary::before { content: "▾ "; }
.cite blockquote { margin: 0; padding: 4px 12px 10px; color: var(--ink); white-space: normal; }
.cite blockquote a { font-size: 12px; }
.cite .badge { display: inline-block; font-size: 11px; padding: 1px 7px; margin-left: 6px; border-radius: 999px; background: var(--brand-soft); color: var(--brand); }
.cite .sources { margin: 0; padding: 0 12px 10px 28px; font-size: 12px; color: var(--muted); white-space: normal; }
.cite .sources li { margin: 2px 0; }
.cite .sources-label { padding: 0 12px 2px; font-size: 12px; color: var(--muted); }
.note { margin-top: 8px; font-size: 13px; color: var(--muted); font-style: italic; white-space: normal; }

.escalate { margin-top: 10px; display: flex; gap: 8px; flex-wrap: wrap; white-space: normal; }
.escalate input { flex: 1 1 200px; padding: 8px 10px; border: 1px solid var(--line); border-radius: 8px; font: inherit; }

button { font: inherit; border: 0; border-radius: 10px; padding: 9px 14px; background: var(--brand); color: #fff; cursor: pointer; }
button.ghost { background: transparent; color: var(--brand); border: 1px solid var(--brand); }
button:disabled { opacity: 0.6; cursor: default; }

.composer { position: fixed; left: 0; right: 0; bottom: 0; background: linear-gradient(transparent, var(--paper) 30%); padding: 22px 16px 16px; }
.composer form { max-width: 760px; margin: 0 auto; display: flex; gap: 8px; }
.composer input { flex: 1; padding: 12px 14px; border-radius: 12px; border: 1px solid var(--line); font: inherit; background: var(--card); }
.chips { max-width: 760px; margin: 0 auto 8px; display: flex; gap: 6px; flex-wrap: wrap; }
.chips button { background: var(--card); color: var(--ink); border: 1px solid var(--line); font-size: 13px; padding: 6px 10px; }

.staff { max-width: 1000px; margin: 0 auto; padding: 20px 16px 60px; }
.staff h2 { font-size: 16px; margin: 26px 0 10px; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 12px 14px; margin: 8px 0; }
.card.urgent { border-color: #e7b9a8; background: var(--warn-soft); }
.meta { font-size: 12px; color: var(--muted); }
.tag { display: inline-block; font-size: 11px; padding: 2px 7px; border-radius: 999px; background: var(--brand-soft); color: var(--brand); margin-right: 6px; }
.urgent .tag { background: #f3d2c6; color: var(--warn); }
.transcript { margin: 8px 0 0; padding-left: 14px; font-size: 13px; }
.transcript li { margin: 2px 0; }
table { border-collapse: collapse; width: 100%; font-size: 14px; }
td, th { text-align: left; padding: 6px 8px; border-bottom: 1px solid var(--line); vertical-align: top; }
.empty { color: var(--muted); font-size: 14px; }

@media (max-width: 560px) {
  .bubble { max-width: 100%; }
  .top .links { margin-left: 0; }
}